When our auditor joined as a Quality Assurance Manager at A Dutch food processing company in Ukunda, their job was just like any other QA’s identify system gaps, be a thoughtful leader, and close them with innovation.
One big gap? Documentation.
Staff were washing their hands, yes but there was no written procedure, no training records, nothing approved.
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And since we were handling a moisture-sensitive product, team members took advantage of hand-washing time to start casual chats, forgetting that machines were still running.
So instead of just pointing fingers, they introduced a hand sanitizing procedure fast, effective, and perfectly suited for our product. It:
✅ Maintained hygiene (as proven by hand swab results)
✅ Reduced downtime during production
✅ Sparked a new product idea that became a hit during COVID
That innovation didn’t go unnoticed, our auditor was honoured twice as the most innovative staff of the year.
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We don’t just fix gaps.
We help you turn what you already have into systems that work and opportunities you didn’t know existed.
Planning to start value addition but unsure how to set up a working quality system?
We’ll train your team, set up your documentation, and help you innovate smartly.
Reach out. Let’s turn your gaps into growth.
